No human being is wise at all times. And there is no getting effectually it. Mistakes do happen, no matter the manufacture yous're engaged in. The system went down, a client's package is lost, the food a client ordered is delivered belatedly, just insert your option. Such stories are widespread in a client service niche.

How to say it'due south your mistake? Plainly, blurting out a trivial "Sorry!" isn't an option. Existence a business possessor, you probably treat customer loyalty and retentiveness and desire your audience to stay with you as long as possible.

We are here to ease your distress when composing those heartfelt lines. Y'all'll say "sorry for the inconvenience" sounding more natural, original, and not clichéd later on reading this piece. Here information technology goes!

What is "sorry for the inconvenience" significant?

When you say these words, y'all apologize for the fault and the inconvenience acquired past your deportment (or the lack of any) to a client. This phrase is often overused in a customer service manufacture and many people interpret it as "We know we messed up though you have to put upwardly with that". That's why you take to quit using this line left and right. That's our side by side stop.

Reasons to stop saying "sorry for the inconvenience"

  1. Lack of actuality. The phrase in question has been used since twelvemonth one and already become cheesy. Well-nigh clients know nearly it and think a back up team may utilise it on autopilot even in an email broadcast. Don't do that, modify the organization!
  2. More than an inconvenience. A customer faces a poor experience, could it be worse? A brand shouldn't be sugar-coating even if the situation seems similar a trifle (from a brand's perspective). At the end of the mean solar day, you want customer perception to be positive.
  3. Unempathetic meaning. Allow's call a spade a spade: "sorry for the inconvenience" may sound a picayune draconian. In most cases, this is true without a follow-upward letter. Practise y'all want your customers to experience like they're treated with no respect?
  4. No urgency. Ane of the first rules of customer service is solving a customer's effect ASAP. If you just say you're [terribly] sorry, it won't show your willingness to lend a helping mitt quickly.

Note!
To sell the thought even more than, here is a quick checklist of the things to take into account when shaping a thoughtful and clever "sorry about the inconvenience" dialogue (plus, some useful phrases to include):

  • Mind the empathy

I can see how of import this is..

I realize all the frustration..

I would experience this manner too..

  • Be proactive

I am here to apologize for the inconvenience we acquired you..

This is [your proper name], I am writing to say I am pitiful for the delayed response.

It'south [your proper noun] with [company name]. I see yous're having trouble with..

  • Admit your mistakes

My mistake! Every bit a token of my apology, please take..

This is all our fault. Sorry for the inconvenience!

My bad! We are on information technology so that it doesn't happen again.

  • Provide workaround

So, here are the options I think fit:…

Let me provide y'all with an alternative:..

Would you mind taking a look at plan B?

  • Exist approachable

In case y'all need further clarification, drop me a line at [email address].

Please permit me know if there is anything else I can do for you. I am always available.

Feel gratuitous to schedule a telephone call/conversation with me.

"Pitiful for the inconvenience" alternatives to enrich your repertoire

Brands exercise apologize. Yet, they do not always get with simply "Nosotros repent for any inconvenience". The meaning is kept though, the words are dissimilar. Before we cut to the chase hither, allow me set real-world examples.

Adidas was sorry after sending an email with an insensitive subject line to all Boston Marathon finishers. Conspicuously, "Congrats, you survived the Boston Marathon!" was not a pleasant matter to say on a Patriots' Twenty-four hour period race. The message was met with pushback. So, what were their apologies for the inconvenience? "Nosotros are incredibly sorry", 'We securely apologize for our fault".

Another example is Jeff Bezos saying "lamentable for the inconvenience" after the infamous Kindle accident. Amazon deleted copies of "1984" and "Beast Farm" from the users' Kindles. Two things that caught my eye hither: 1) the CEO didn't express regrets point-bare and 2) the end line "With deep apology to our customers" seems whole-hearted and unconventional.

Being a language enthusiast, I'm constantly on the lookout man for unusual vocab and lexical expressions as information technology is. Then, I desire to provide you with alternative ways of saying "sad for the inconvenience" without actually pronouncing these words (substituting them with both formal and less formal synonyms, if you will):

  1. Delight, accept my sincere apologies…
  2. How tin can I make upward for the [late answer/this unsatisfying situation,etc.]…
  3. I realize the situation is discomforting, I would feel information technology too…
  4. As a business, we tin come across how frustrating this consequence can be…
  5. This is unacceptable and we realize we let you down.
  6. Nosotros do repent for the trouble..
  7. I regret any trouble you may have faced with the system…
  8. On behalf of our team, I would like to make amends for [the event]..
  9. Information technology's our bad and nosotros exercise understand that! Let us detect another solution…
  10. Your [issue] is already taken care of. Mea culpa!
  11. I want to extend my sincerest apologies for…
  12. We deeply regret this incident..
  13. This is quite a situation. As a token of apology, we are…
  14. Nosotros screwed up! The weather and our horoscopes are to blame!
  15. Every bit a way to ask for your forgiveness, we're offering…
  16. This was an annoying slip-up on our part and we are distressing.
  17. We shouldn't have done that. The fault is 100% ours.
  18. We're extremely grieved that … And to make information technology up to y'all we..
  19. I offer you an amends for the discomfort you may have faced …
  20. Huge apologies to y'all every bit our loyal and much-valued customer.

Sometimes when things go s, all you lot can offer to a client is your sincere apology. But you have to do that right. The most important thing is to be artistic, stay professional, and not to lose your nervus (or at least try to do that).

Quick notation!

The bad and the proficient means to say "sorry for the inconvenience" which yous will want to write on a postal service-it 👇🏻

Practise NOT say that! Practice say that!
Deplorable, can't help it.. Huge apologies for this fine misunderstanding…
To be honest, I have no inkling how to handle this, so sorry I understand you lot completely! Permit me provide several alternatives…
It's not my department, why don't you lot go ask another one? If I were y'all, I would be frustrated too! Let me loop my colleague from another team in. He/she will help!
What role of "sorry" in "I am sorry" didn't you sympathise? Let me highlight again that it's our bad but we're on to it to solve the upshot faster.
Pity and we are sorry for the inconvenience! I am on the same page with you here. Could you please provide some details…
Lamentable for the inconvenience! Is it working now? Thanks so much for your patience! The outcome is completely taken intendance of.
Nosotros regret any inconvenience this may cause you… Thank you for bringing this up to us, mea culpa! Requite us some time to get onto this..

ten customer service situations to say "Sorry for the inconvenience"

In the heart of the moment, information technology'southward easy to give upwardly on all the courtesy and professional person preparation. With that in mind, we've come with possible customer service scenarios and included all the alternative ways to say you are sorry.

You lot can use these templates in live conversation, email, or even phone interactions and mix them up with the synonym expressions I provided above. Besides, you tin insert these in a give thanks yous for order newsletter, if things went s. Ace your next "We apologize for the inconvenience" talk and ever think of the right words:

1. Poor client service

Dear [ customer name ],

On behalf of [ visitor name ], I desire to extend my sincerest apologies for the negative experience that yous had with our customer service agent.

I realize that [ agent's proper noun ] was [ unhelpful/rude/unprofessional/etc. ] in solving the issue. Your frustration at having non been properly directed to a supervisor is completely understandable.

At [ company name ], we pride ourselves on going the extra mile day by day to ensure that our customers' needs are existence met to the full. I know that we take let you lot down. We are really sad for that.

We practice our best to train each of our representatives on how to properly handle our customers' issues.

Thank you for bringing this result up to our attending. We are always looking for ways to better our service, and your feedback is highly valued.

Should you lot need help in the future, please do not hesitate to contact me directly.

Sincerely,

[ Amanuensis'southward name ]

2. Delayed delivery

Beloved [ client name ],

I regret whatever trouble yous may have experienced with our delivery service and the package you've ordered from us this [ day of week ].

As you are our loyal customer, we desire you to be the first to know that at that place is a new supply this week. You lot will receive a message from us when the items are available to order.

Delight advise us on whether you would like to cancel your social club or accept u.s. ship a new parcel once it becomes available.

Again, nosotros are sorry for the inconvenience.

Best wishes,

[ Agent's name ]

3. Billing problems

Dear [client name] ,

Promise you are doing well. We practise repent for the trouble concerning our billing arrangement and the corporeality charged previously. Our best agent is already taking care of your effect and will become back to you with the solution.

To improve your feel, we [ extend the trial catamenia/ offer a disbelieve, etc. ]. Kindly consider the information in the attachment.

Experience gratuitous to attain out to me in instance yous demand any help.

All-time regards,

[ Agent's proper noun ]

4. Refund request

Dear [ customer'south name ],

Please, take my sincere apologies for the inconvenience yous had experienced with u.s. recently. It'due south shocking given that we devote extra attention to every client and transaction.

Our squad has taken steps to narrow down the causes of this fault and found out that [ tell the crusade of the mistake without getting into specifics ]. This is our bad and nosotros accept full responsibility.

To fix the situation, nosotros will provide y'all with a refund ASAP.

Thank you for your insightful feedback, we are improving our client service to eliminate such mistakes down the route.

Sincerely,

[ Amanuensis's name ]

5. System downtime

Dear [ customer name ],

Yous might have noticed our [ app/system/service ] had a small turbulence today. Mea culpa! All the issues are already taken care of and it won't happen again.

It's the first time that a reanimation occurred since we launched and nosotros securely regret this incident. Delight, feel free to wait through our full explanation published on our [ web log ].

Don't hesitate to contact our squad in one case you come up with further questions.

Have a nice one!

[ Agent'due south proper name ]

6. Mass sorry for the inconvenience message (subsequently a downtime)

Dear [ customer name ],

I'k hither to update you on our service downtime on [ date and time ]. Service was fully restored on [ time ].

I realize this is disappointing and accept my apology for any inconvenience this has acquired you. Please be informed that our team has been working really hard to resolve these incidents. [ Analyze incident details ].

As a token of apology, we are [ issuing yous a disbelieve of Ten% for this month's subscription/ free trial menses/ free characteristic ]. If y'all feel this isn't enough, delight permit me know. Nosotros will talk over everything.

Accept a great day,

[ Agent's name ]

7. Bug trouble

Beloved [ customer proper name ],

Unfortunately, a game-breaking bug has slipped through our devs' hands recently. Please, accept my sincerest apologies for the problem with [ insert your selection ] you lot accept been dealing with our product.

Our devs squad has confirmed [ specify the issue ] and they are working difficult on resolving it.

Nosotros have prioritized this, and in another X business days, this bug is completely fixed.

Customer feel is our top-of-mind priority, then we volition make certain nosotros do thorough testing to avoid such bug in the futurity.

We do sympathise the severity of the event and the affect it might take on your business and would similar to advise a workaround until it is fixed. You tin try [ workaround ]. I hope this helps.

Feel free to [schedule a screen share session/ hop on a quick call to set everything up/ conversation with us].

Best regards,

[ Agent's name ]

8. Late reply

Dearest [ customer name ],

Oops! Sorry for the delayed reply. Mea culpa!

The thing is that [ explicate why yous are tardily ]. I think we can deal with the problem this way [ provide the solution ].

Ask me questions if need exist!

Best wishes,

[ Agent'due south proper name ]

9. Scheduled maintenance

Dear [ client proper noun ],

Our team is scheduling maintenance on our [ servers/platform ] for [ date, time, and duration of the maintenance ]. Sorry for the inconvenience caused to you in this regard.

This maintenance is extremely essential considering [ explain the importance of the maintenance and benefits to customers ]. So glad that you understand!

Thanks for being our customer.

Sincerely,

[ Amanuensis'due south name ]

ten. Clarifying a trouble

Hello [ client proper noun ],

Give thanks you lot for reaching out to the states concerning [ the consequence ]. Our team is already on it. We appreciate your patience.

We took efforts to sympathise the trouble. Though it persists. The deportment taken were [ enlist the actions ].

To streamline the process, we will demand sure information from you. [ Ask questions ].

Thank you for staying with us. No doubts, we'll find the solution.

Best wishes,

[ Amanuensis's proper name ]

Bottom line

Your "sorry for the inconvenience" letters should exist focused on ane mission: to win the customer dorsum. To succeed in this effort, requite it one hundred and ten percent.

As you lot can meet, we didn't reinvent the wheel in our scenarios, just ordinary words expressed in an offbeat manner. Remember the nuts: call a customer past name, exist friendly, be specific, be creative in solutions. Plus, don't scatter your apologies with unsound statements. It's OK to own mistakes.

To railroad train that speech muscle of yours, decent all-in-one software is highly needed. Sign upwardly for a costless 14-day trial with HelpCrunch, the feature-packed support platform, and communicate with customers in a positive manner 🙏

Read Also

Support

7 Kicking-Donkey Benefits of a Knowledge Base to Consider

April fifteen, 2022 8 min read

No hugger-mugger that an online help middle has its perks. In this post, we're featuring 7 articulate-cutting knowledge base of operations benefits yous can't miss out on. Check them out and build a structured resource hub to your best advantage!

Support

FAQ Chatbot: Definition, Types, and Utilize Cases

April 14, 2022 viii min read

Are y'all looking for a solution to handle a growing number of customer queries? We got you covered! Learn more virtually an FAQ chatbot and how information technology can improve your productivity of customer support.